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website design • graphic design • video production

Questions & Answers

01. Do you use contracts?

Heck YES we do! Contracts are highly recommended by the Professional Association for Design; AIGA, as well as the Graphic Artists Guild. They protect us and WELL, they protect you. We start every project with them using an online workforce tool called Hello Bonsai!

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02. When do you offer Discounts?

Sometimes. WE are fairly selective in terms of offering discounts. If you are a non-profit organization or a religious outfit AND IF we like your mission, we may offer you a discount. If you are a past client whose personal referral turns into NEW business, a “friend of the business discount” will be applied to any of your current projects. 😉

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03. When do you need my stuff?

As soon as possible. Please submit your Mood Board, Branding Questionnaire and Tech Side Login Information at least 1 week prior to your start date. Text and imagery submissions can be submitted up to 3 days prior to your start date.

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04. Google Drive, Google Doc…? I’ve never heard of it.

Lets fix that! Google Drive is a super groovy cloud based file sharing storage service that launched in 2012. Users can store, synchronize, and share files across multiple devices. Create “Word” type documents and upload images directly to your client folder from anywhere at anytime. WE use Google Plus because we can store all your notes in one place and don’t have to fear them getting lost in our inbox! For a tutorial on using the Google Drive please view the following:
https://www.youtube.com/watch?v=mfc2ORSSN8Y

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05. What is PINTEREST?

Are you kidding Me? If you don’t know about Pinterest, you may need to re-evaluate your life-long goals and priorities (not really). Seriously (not really). PINTEREST is an online bulletin board (plain and simple). YOU can discover and save ideas (Pin them) from every aspect of interest in your life – whether that’s lava lamps or spring porch decorating, PINTEREST is the place to find it. This video provides a short tutorial on how to set up a Pinterest Account.

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06. What is your typical Process?

Research. Design. Refine. Implement. Any Questions?

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07. Why do you use WordPress?

Because it kicks butt. WordPress is hands down the most popular Content Management System (CMS) in the world, used by more than 60 million websites, making it the platform of choice for 28.7% sites – from personal blogs to the New Yorker & The BBC (British Broadcasting Corporation). In 2017 it was used by 59.6% of all the websites evaluated that use CMS. It’s been around since 2003. Search Engines LOVE WordPress – it’s SEO (Search Engine Optimization) friendly, it’s robust, can be easily updated and maintained, and is scalable – as your company expands your site can too!

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08. Why do you take a 50% deposit upfront?

To Save your Space! We take a 50% deposit to confirm your booking and hold a space for you in our design queue*.

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09. Why is the final payment required upon site launch?

Because we like to eat and because it’s LIVE to the public! We’ve put in the work and need to see OUR return on our investment – so YEP. We need to get paid for it. Once a site goes LIVE you have 15 days to make your final payment.

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10. Can we work out payment arrangements?

Sometimes, In certain circumstances payment arrangements can be worked out, so please give us a call if you really like our work (and are prepared to wax nostalgic about just how awesome we are) and we’ll see what we can do (the more you wax nostalgic about our work the better).

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11. Do you take credit cards?

Heck Ya, if it spends, we take it. Credit Card Payments are accepted via Paypal.

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12. Do you do spec work

Uhhhh No, and as members of both AIGA and the Graphic Artist Guild we don’t support it either.  What is spec work you might ask? Well a cute little video made its rounds on the internet.  You can view it here. So in case it’s not abundantly clear.  The answer to all spec work requests are NO.  At the end of the day we like to eat REAL food (opposed to imaginary) and unfortunately that only pays for itself with a REAL paycheck.

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13. Can we push back the design date?

Yes & No. You have 10 business days after your booking to change your start date based on our availability and design roster without losing your deposit. We stick firmly to our schedule because it wouldn’t be fair to our other clients to push back their projects just because a client earlier in the queue wasn’t ready. If you’re worried you won’t be able to meet the content deadlines, send us an email to shirer@superfabdigital.com or call us on (606) 425-4282 and we’ll let you know the next available date in our design calendar.

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14. Do you belong to any Professional Organizations

YES! We are a big believers in the LOVE and support professional organizations offer the design community.  We are proud members of both AIGA the professional association for Design, and the Graphic Artist Guild.  The Guild publishes a book regularly on Pricing and Ethical Guidelines which has become a bible of sorts for design studios near and far.  WE are also members of the Somerset Pulaski County Chamber of Commerce, a killer organization right here in Somerset offering plenty of networking opportunities and continued education events.  Lastly we belong to The Sheltowee Artisans, a juried community of Artisans right here in the local community.

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The Fine Print

* Please note that deposits are NON-REFUNDABLE once a space for your project has been assigned to our design queue. You have 10 business days after your booking to change your start date based on our availability and design roster without losing your deposit.

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